We are currently seeking a Technical Support Engineer provide enterprise-wide support and implement processes to support our users. As we scale our platform and team the Technical Support Engineer will develop a tiered support program to accommodate the growing needs of the platform..
We are looking for a self-motivated person who is experienced in working within a tiered support program and can bring best-in-class insight into developing and rolling out such a program.
As the program is built, we are looking for someone who is willing to take ownership of technical issues, reported externally and internally, and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any technical issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
The position will report to the Director of Engineering and is located in our Conshohocken, PA office. Remote 2 days / week.
Here is what we offer:
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