Branch Manager (Wilkes-Barre, PA)

Address:
1090 Highway 315

Wilkes-Barre, PA 18702

Peirce Phelps is looking for a talented Branch Manager for our Wilkes-Barre, PA location.  The Branch Manager assigns and directs all work performed in the branch and manages all areas of branch operations.  The Manager will mentor and develop staff, foster a positive work environment, ensure customer satisfaction and proper branch operation.

The Branch Manager exercises complete responsibility for developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.

The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable achievement of sales targets.

Job Duties:

• Inside sales and customer service
• Create, develop and maintain customer and vendor relationships
• Manage and develop branch employees: counter sales, warehouse, receiving/shipping, delivery
• Review, analyze and manage products of sales inventory stock levels
• Communicate to all levels of staff any HVAC product issues or problems
• Lead branch efforts to ensure store standards are met

Qualifications:

• Minimum of 3 year’s experience in HVAC industry preferred
• 5 years inside sales experience
• Must have good computer skills: Excel, MS Outlook, Word, and other type of Point of Sale system
• Solid oral and written communications skills
• Capable of working in a fast-paced environment
• Strong customer service skills with the ability to problem solve preferably with little supervision
• Knowledge of air conditioning, heating, refrigeration and ventilation parts and equipment at a wholesale distribution level a plus

Education:           

High school diploma/GED required (Bachelor's degree preferred)