ORS Partners

  • International Fares & Ticketing Consultant

    Job Locations US | US-PA-Philadelphia | US-IL-Deerfield
    Posted Date 10 months ago(3/13/2018 8:53 AM)
    Job ID
    # of Openings
    Hospitality / Travel / Restaurant
  • Overview

    Reed and Mackay who employ over 380 people is in the top ten of its sector, a Strategic Travel Management and Services Company, leading its field with a vision to attract, develop and retain the most talented people within the industry. Delivering outstanding service to clients has remained the top focus for our business and we consistently demonstrate ROI significantly above any other TMC’s.


    Due to the successful growth of our business and our philosophy around continuous improvement, a position has become available for a highly competent analyst to join the Fares Optimisation team.


    • Accurately Issuing and exchanging of ARC USA/BSP UK tickets
    • To play a pivotal role in the development and success of the International Fares & Ticketing Department in the US and applicable international locations
    • To proactively optimise fare opportunities across all applicable markets
    • To support the development, continuous improvement and success of the R&M International product offering
    • To play a key role in the commercial development and success of R&M International
    • To act as the ‘subject matter expert’ in all things International Fares with advanced knowledge of multi market offering and commercial levers on wider commercial contracts
    • To build solid relationships with key stakeholders within Supplier organisations

    Key area of activities/ tasks:

    • Check and process ticket re-issue’s and fare calculations for US offices
    • Manually build fare constructions such as RTW fares or when itineraries do not auto price
    • Answer internal ticketing queries by phone and email
    • Assist Corporate Travel Consultants with understanding of nett fare rules and restrictions
    • Full ownership of International fares/product portfolio, delivering optimised point of sale solutions
    • Ensure International Fares knowledge is current and relevant at all times with a proactive sharing approach with other team members and the wider business
    • Ongoing identification of additional related products in the market and to provide feedback to Commercial and Product related functions
    • Advanced data reporting and analysis with a view to optimise opportunity and drive adoption


    • A self-starter with an entrepreneurial approach and a positive ‘can do’ attitude
    • Results orientated
    • 5+ years International Fares and Ticketing experience
    • High level of commercial acumen with the ability make snap decisions under pressure
    • A robust analytical skill set, with a penchant for complex problem solving and thinking outside the box
    • Excellent interpersonal skills with the confidence and ability to communicate effectively and professionally at all times taking into consideration any potential commercial sensitivities that may exist
    • Time management and self-management skills and demonstrable consistency in meeting agreed deadlines / time-frames in a pressurised environment
    • A team player with experience of working in Internationally based teams
    • An independent thinker with the proven ability to work on your own initiative without the need for significant supervision
    • Strong attention to detail and a conscientious approach
    • Proficient knowledge of ARC airfare construction
    • Recognised industry qualifications (BA1&2, VA1&2)
    • Knowledge of US Ticketing & Commission contracts
    • A good working knowledge of the GDS preferably Sabre
    • Extensive geographical knowledge
    • Self-motivated, patient and disciplined
    • The ability to work under pressure and take responsibility for decision making
    • Ability to make effective use of resources available to complete tasks to agreed deadline
    • Quality control across all aspects of our procedures and processes
    • Proficient in Microsoft Outlook, Word and Excel


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