ORS Partners

  • Field Service Technician

    Job Locations US-MA-Middleborough
    Posted Date 2 months ago(12/3/2018 4:50 PM)
    Job ID
    # of Openings
  • Overview

    Client. is a leading global manufacturer of electronic instruments and electromechanical devices with annualized sales of more than $4.5 billion.
    Client has 17,000 colleagues at more than 150 operating locations, and a global network of sales, service and support locations in 30 countries around the world.
    Client's  Corporate Growth Plan is founded on four key strategies: Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Products. Its objectives are double-digit annual percentage growth in earnings per share and a superior return on total capital.

    Client consists of two operating groups:

    Electronic Instruments - a leader in the design and manufacture of advanced instruments for the aerospace, power, process and industrial markets.

    Electromechanical - a differentiated supplier of electrical interconnects, precision motion control solutions, specialty metals, thermal management systems, and floor care and specialty motors.

    This role is within the Instrumentation and Specialty Control's Brookfield Engineering Business unit.
    Viscometers, rheometers, texture analyzers and powder flow testers used in R&D, QC and inline applications for rheological fluid analysis, tension/compression analysis and powder flow analysis. Markets include food, cosmetics, pharmaceuticals, oil and gas, personal care products, adhesives, printing inks and coatings, paper coatings, chemicals, packaging, plastics, construction materials, and asphalt.


    We are looking to hire a Field Service Technician to perform a variety of duties related to control of incoming product. Troubleshoot, repair and calibrate analog and some digital viscometers and repair various ancillary equipment, including clamps, lab stands, spindles and accessories.Provide onsite Calibration and Certification Service, Repair Service, and I.Q.O.Q.P.Q. for Laboratory instruments and accessories.  Travel requirement 50% or more of workload.

    Repair and calibrate Brookfield laboratory instruments on-site at customer facilities.

    Perform I.Q.O.Q.P.Q. on Brookfield laboratory instruments on-site at customer facilities along with and  as developed by sales management and sales engineers.

    Contact customers to schedule on-site field service visits and provide quotations received by Customer  Sales & Service staff as follow-up.

    Instruct customers on features and benefits of higher level Brookfield instruments that can provide 
    enhanced testing capability, working with them to increase their understanding and use of Brookfield   instrumentation, along with the appropriate analysis to match their need with the right instrument.

    Encourage the proper use and need for Brookfield Viscosity Standard Fluids for calibration purposes.  

    Train customers on proper use and care of Brookfield equipment, especially as it relates to sensitivity and  maintenance-related aspects.

    Support Assistant Service Manager - Lab Products as necessary.

    Repair and calibrate Brookfield laboratory instruments in the Repair area of the Lab Assembly 
    department in the Middleboro facility as time permits.

    Support domestic training of Brookfield Export Dealer personnel as necessary or required.

    Perform other related duties as assigned or as required.


    Electro-mechanical experience required. Computer/ERP experience desirable


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